![]() We should be less concerned about the means and more concerned about the end, i.e., the business outcomes – what do we need to achieve for the business through the ITSM tool? This is what we should be asking for. I deliberately used a variant of the phrase “means to an end” above – not only is this true for ITSM, it is also true for the enabling ITSM tool. By asking for the 500 ITIL-espoused capabilities you are probably making the most functionally rich tool the favorite (bar excessive cost and perhaps complexity). “ Be careful what you ask for because you just might get it.” In a soon-to-be-released market overview of SaaS ITSM tools I add that “Customers often ask the wrong questions during product evaluations and therefore don’t get the answers they need.” Think about it – multiple choice is far easier to pass than an essay-style exam, and do you really need that infrequently adopted ITIL-espoused capability? If you don’t, why on earth are you asking for it? As I wrote in a recent blog for the ITSM Review: “the current method of creating RFPs (request for proposal documents) and selecting vendors based on a cut-and-paste, ask-for-everything-possible-mentality is so, so flawed.” the “500 shards of ITIL” I refer to are the 500 extremely granular, ITIL-espoused capability points that far too many organizations commonly use as the basis for new ITSM tool selection. ![]() Or, to be more precise, the delivery of high-quality, business-centric IT services is something many of us are passionate about – with ITSM purely the means to that end.Īnyway I wander from my point. Maybe not for most, but IT service management (ITSM) is something many of us are passionate about. We plan to integrate March Pawn Shard rewards into more events, with even more exclusive pawn designs coming in the future.OK, it really should be the “500 shards of ITIL” but it just didn’t sound as sexy. Tapping the ‘i ’ icon next to this will give you more information about the particular pawn and how to unlock it. When selecting a locked pawn or variant, your progress will appear below the rotating pawn preview. Collect enough shards and a new pawn or variant will automatically unlock!Ĭheck out the available pawns, variants, and your progress towards unlocking them under the March Pawn Menu. Keep an eye out for Pawn Shards in event rewards. The most common way to unlock these is by event participation. You can also unlock prestige variants and special event pawns by completing various feats in-game! Unlockable March Pawns and Prestige Variants Then tap the reg flag icon to bring up the March Pawn Menu and select the pawn you would like to represent this formation on the combat map.ĭifferent pawns also have unique attack animations, so make sure to try them all out in battle! To do this, first, navigate to the combat map and select a target to attack.įrom here you can select the troops you want in your march. You can select a different March Pawn for each Army Formation you have saved. There are 11 March Pawns that are unlocked by default: Baratheon, Bolton, Frey, Greyjoy, Karstark, Lannister, Martell, Stark, Targaryen, Tyrell, and the Soldier pawn. On the Combat Map, your army is represented by a March Pawn.
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